Frequently Asked Questions (FAQ)
Welcome to the Bonehead Games FAQ page! Below, you’ll find answers to common questions about our products, services, and policies. If you don’t see your question here, feel free to reach out to us via our Contact page.
General Questions
Q: What is Bonehead Games?
A: Bonehead Games specializes in print-on-demand 3D-printed miniatures, tabletop RPG accessories, game room essentials, video games, and gamification services. Every 3D-printed item is custom-made to order, and we also create engaging video games and gamified experiences tailored to your needs.
Q: Do you have a physical store?
A: No, we are an online-only store. All products are made to order and shipped directly to you.
Ordering and Payment
Q: How do I place an order?
A: Browse our shop, add items to your cart, and proceed to checkout. Follow the prompts to complete your order.
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment methods available at checkout.
Q: Can I change or cancel my order after placing it?
A: Orders can be cancelled or modified within 6 hours of placement. After this period, production begins, and changes are no longer possible.
Shipping
Q: How long does it take to receive my order?
A: Since all items are made to order, production typically takes 10-15 business days from the time you place your order, since we have to print your product first. Shipping times vary based on your location and the shipping method chosen at checkout.
Q: Do you ship internationally?
A: We ship to Canada and the United States. Shipping costs and delivery times depend on your location.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number.
Products
Q: Are your products customizable?
A: Yes! Many of our products can be customized. Look for customization options on individual product pages or contact us for special requests.
Q: What materials do you use for your 3D-printed products?
A: We use high-quality PLA and resin materials, ensuring durability and precision.
Q: How do I care for my 3D-printed items?
A: Handle with care and keep items away from direct sunlight or high heat to prevent warping. Clean gently with a soft cloth or mild soap and water.
Video Games and Gamification Services
Q: What types of video games do you create?
A: We develop engaging video games tailored to various genres and platforms. Our focus is on delivering immersive experiences that cater to your vision.
Q: What is gamification, and how can it help my business?
A: Gamification applies game design principles to non-gaming contexts, such as education, marketing, or employee engagement. We create custom gamified solutions to boost interaction, learning, and motivation for your audience.
Q: How do I get started with a gamification project?
A: Contact us through our Contact Us to discuss your needs, and we’ll create a tailored proposal for your project.
