Refund and Returns Policy

At Bonehead Games, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund and return policy below.

Eligibility for Returns

You may request a return within 10 days of receiving your item if:

  • The item is defective or damaged upon arrival.
  • The item is unused and in its original packaging.
  • The item was not customized, personalized, or a digital product.

Note: Sale items are not eligible for refunds unless they are defective or damaged.

Non-Returnable Items

  • Customized and personalized items
  • Digital files or downloadable content

Refunds

  • Approval Process: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
  • Approved Refunds: Refunds will be processed within 7 business days to your original payment method. Please allow additional time for your bank or card issuer to process the transaction.
  • Partial Refunds: In some cases, partial refunds may be granted (e.g., items not in their original condition or missing parts for reasons not due to our error).

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at rob@boneheadgames.com with your order details.

How to Start a Return

  1. Email us at rob@boneheadgames.com with your order details.
  2. Wait for confirmation and instructions from our team.
  3. If a return is approved for a defective or damaged item, we will provide further instructions.

We value your satisfaction and are committed to resolving any issues you may encounter. If you have questions about this policy or need assistance, please don’t hesitate to reach out to our customer service team.

Shipping Costs

  • Customers are responsible for the cost of shipping for returned items unless the item is defective or damaged.
  • For approved returns, we may provide a pre-paid shipping label.

Refund and Returns Policy

If you have any questions regarding our Refund and Returns Policy please feel free to email us at rob@boneheadgames.com or you can use our Contact Form

Also check our FAQs

 

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